On-prem and on-cloud

Citrix Receiver users prompted to download, run, open launch.ica file, instead of launching connection

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Citrix Receiver launch.ica file

Applicable Products

  • Citrix Receiver for Windows

Symptoms or Error

When launching an application from the Internet browser, users are prompted to save or download the launch.ica file. The prompt Do you want to Open, Save, or Cancel the launch.ica connection file is displayed.The application does not launch immediately. Also, some but not all the users report that they are unable to connect.

For solution and more detailed analysis, see original Citrix Support article at: https://support.citrix.com/article/CTX804493


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