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Monitoring and operations

Citrix Support Fix List

in Citrix certifications/Monitoring and operations by

Citrix Support Fix List

George Spiers from the Citrix Community has created an awesome page which acts as a collection of Citrix most recent software fixes for all Citrix products.

This is a list containing the majority of Citrix support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the main Citrix products and their related dependencies.

The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please let me know. For each issue, the author records known product versions affected however that does not mean products versions that are not in the list are not affected.

Each product table has a search box that you can type in to if looking for a specific fault. For example if you have an error code or message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.

The full article can be found at: http://www.jgspiers.com/citrix-support-fix-list/ . The Citrix Support fix list includes the following products:

  • App Layering
  • AppDNA
  • Azure, Citrix XenApp Essentials and XenDesktop Essentials
  • Citrix Cloud
  • Desktop Lock
  • Director
  • Federated Authentication Service
  • Internet Explorer/Firefox/Chrome
  • Licensing
  • Machine Creation Services
  • NetScaler
  • NetScaler Management and Analytics System
  • Profile Management
  • Provisioning Services
  • Receiver for Android
  • Receiver for HTML5
  • Receiver for iOS
  • Receiver for Linux
  • Receiver for Mac
  • Receiver for Windows
  • SCOM Management Pack
  • ShareFile
  • Skype for Business
  • StoreFront & Receiver for Web
  • System Center Configuration Manager
  • Universal Print Driver & Server, General Printing
  • VMware ESX
  • Windows 10
  • Windows Server 2016
  • Workspace Environment Management
  • XenApp & XenDesktop (excluding Machine Creation Services)
  • XenMobile
  • XenServer

Citrix Connection Quality Indicator

in Monitoring and operations/XenApp/XenDesktop by

In complex environments, where distributed applications are deployed across the network utilizing numerous physical servers and workstations, connectivity can be reduced in general and/or per session basis. Citrix Connection Quality Indicator is a tool which provides feedback to the user when the network has been reduced to the point that the user’s experience is degraded. Displaying this information to the end user will improve overall user experience and reduce the number of calls to our customers’ help desks for network related user experience issues.

Sometimes end users complain that their Citrix applications or desktops are “slow today.” Citrix XenApp and XenDesktop are usually the first suspects when the user experience is not on par with expectations. This results in a higher than usual number of calls for the IT team, who then have to investigate Citrix environments, as well as their network, hardware, and so on. In most cases, the problem is caused by something other than Citrix.

Citrix Workspace Services – Supportability Team has introduced the end user-facing Citrix Connection Quality Indicator that gives users a better understanding of what is happening with their connection to a Citrix environment. As a result, they are able to adjust their expectations based on the notifications provided by the tool. Even when a device shows a strong network connection (e.g. all 5 bars on WiFi), that may not be a true representation of what is happening between the user’s device and the Citrix environment. The Connection Quality Indicator shows the correct indication of the connection strength to Citrix XenApp and XenDesktop.

The Connection Quality Indicator is an independent package that can be downloaded from Citrix Knowledge Base article CTX220774.
It needs to be installed on the Windows machine where the VDA is installed. The indicator shows notifications to the user when there is a change in the connection quality, for applications and desktops delivered by XenApp and XenDesktop.




Source: Citrix Blogs and Citrix Support pages

XenApp and XenDesktop Director 7.12 features

in DaaS/Monitoring and operations/XenApp/XenDesktop by

As 2016 draws towards a close and people start planning for the holiday season, Citrix announced availability of Director 7.12 – a feature-packed release that will make a XenApp/XenDesktop administrator’s job simpler and less time-consuming. The list of new features and enhancements with this release includes the ability to mine the monitoring database with custom reporting, context-specific troubleshooting tips, a surprise gift for customers with Enterprises licenses, alerts via SNMP and more. Read on for details.

Director 7.12: A Citrix Holiday Gift to XenApp & XenDesktop Administrators


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